Privacy Policy - Ludika VTT

1. Information We Collect

Information You Provide to Us

We collect information you provide directly when you:

Create an Account: Email address, username, password (encrypted), display name, timezone preferences
Use the Service: Game tables you create, game content you upload (maps, tokens, cards, reference images), chat messages, dice rolls, gameplay actions
Subscribe to Premium: Payment information is processed by our payment provider (we do not store credit card numbers)
Contact Us: Name, email address, and any information you include in your message
Subscribe to Newsletter: Email address for newsletter communications

Information Collected Automatically

When you use Ludika VTT, we automatically collect certain information:

Usage Data: Pages visited, features used, time spent on the platform, game sessions attended
Device Information: Browser type and version, operating system, screen resolution, device identifiers
Log Data: IP address, access times, error logs, performance metrics
Cookies and Similar Technologies: Session cookies, authentication tokens, preference settings

Information from Third Parties

If you choose to authenticate using OAuth providers (Google, etc.), we receive basic profile information such as your name and email address from those services.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Improvement

Provide, operate, and maintain the Ludika VTT platform
Process your game sessions and synchronize gameplay across players
Store and manage your uploaded game content
Enable real-time communication between players
Improve, personalize, and expand our Service
Develop new features and functionality

Communication

Send you technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Send you newsletters and promotional materials (with your consent)
Notify you about changes to our Service or policies

Analytics and Performance

Monitor and analyze usage trends and patterns
Measure the effectiveness of our Service
Diagnose technical problems and optimize performance
Generate aggregate statistics about our user base

Legal and Security

Detect, prevent, and address fraud, abuse, and security issues
Enforce our Terms of Service and other policies
Comply with legal obligations and respond to legal requests
Protect the rights, property, and safety of Ludika VTT, our users, and the public

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

When you join a game table, other players can see your username, display name, and in-game actions. Game hosts can see additional information about players at their tables.

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as: payment processing, email delivery, hosting services, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

For Legal Reasons

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to: (a) comply with legal obligations; (b) protect our rights or property; (c) prevent fraud or abuse; or (d) protect the safety of our users or the public.

Business Transfers

If Ludika VTT is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or use of your personal information.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL
Password Security: Passwords are hashed using industry-standard algorithms (we never store plain-text passwords)
Access Controls: We limit access to personal information to authorized personnel only
Regular Security Audits: We conduct regular security assessments and updates
Secure Infrastructure: Our servers are hosted in secure data centers with physical and network security

⚠️ Important Security Notice

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. Please use strong, unique passwords and enable two-factor authentication when available.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

Account Information: Retained while your account is active and for a reasonable period after deletion to comply with legal obligations
Game Content: Retained while your account is active; deleted when you delete your account or specific content
Chat Logs: Retained for the duration of the game session and for a limited time afterward for moderation purposes
Usage Data: Retained in aggregate form for analytics purposes
Payment Records: Retained as required by law for tax and accounting purposes

You may request deletion of your account and associated data at any time through your account settings or by contacting us at privacy@ludikagames.com.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format.

Correction

You have the right to correct inaccurate or incomplete personal information. You can update most information through your account settings.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for legal compliance).

Opt-Out of Marketing

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

Object to Processing

You have the right to object to certain types of processing of your personal information, such as processing for direct marketing purposes.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@ludikagames.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our Service:

Essential Cookies

Required for the Service to function properly. These include:

Session cookies for authentication
Security cookies to prevent fraud
Load balancing cookies for performance

Preference Cookies

Remember your settings and preferences, such as language, timezone, and display options.

Analytics Cookies

Help us understand how users interact with our Service, which features are most popular, and where improvements are needed.

Managing Cookies: You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Service.

Do Not Track: Some browsers have a "Do Not Track" feature. Currently, there is no industry standard for how to respond to these signals, so we do not respond to Do Not Track requests.

8. Children's Privacy

Ludika VTT is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use the Service or provide any information to us.

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at privacy@ludikagames.com, and we will delete that information from our systems.

Users between 13 and 18 must have permission from a parent or legal guardian to use the Service.

9. International Data Transfers

Ludika VTT is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to the United States and other countries.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or integrations (such as OAuth providers). We are not responsible for the privacy practices of these third parties.

When you click on a third-party link or use a third-party service, you are subject to that third party's privacy policy. We encourage you to read the privacy policies of any third-party services you use.

This Privacy Policy applies only to information collected by Ludika VTT.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of your personal information
Right to opt-out of the sale of your personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@ludikagames.com with "California Privacy Rights" in the subject line.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your personal data based on:

Your consent (e.g., for marketing communications)
Performance of a contract (e.g., providing the Service)
Legitimate interests (e.g., improving the Service, security)
Legal obligations (e.g., tax records)

To exercise your GDPR rights, contact us at privacy@ludikagames.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this Privacy Policy, we will:

Update the "Last updated" date at the top of this policy
Notify you via email (if you have provided an email address)
Display a prominent notice on our Service

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Contact

Company: Ludika LLC

Address: 5900 Balcones Drive STE 100, Austin, TX 78731-4298, USA

Email: privacy@ludikagames.com

Website: www.ludikagames.com

Response Time: We aim to respond to all privacy inquiries within 30 days. For urgent matters, please include "URGENT" in your subject line.